Welcome to our support center. To help you as quickly as possible, we have grouped the most common questions and troubleshooting tips by topic below.
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Water Kefir FAQ
Grains not growing? Too sweet or too sour? Not enough fizz? Find solutions here.
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Milk Kefir FAQ
Milk separating into whey? Yeasty smell? Grains covered in slime? We have the answers.
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Kombucha & SCOBY
Is it mold or just ugly? SCOBY sinking? Fruit flies? Check our complete guide.
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Orders & Shipping
Questions about shipping times, guarantees, or orders placed with our partner shop?
Can’t find your answer?
No problem. If your question isn’t covered in the guides above, feel free to reach out.